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Covid-19 Update: Our warehouses are now operational and shipping goods. Place your order today!
1 Jun: We confirm there are many COVID-19 delays happening, reduced flights and lack of space on planes for all delivery methods which are causing major delays in some countries. They are currently unable to give us any idea of a delivery time at this point. It is however a high priority for all countries to get this resolved.
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2. Enquiry Forms
If you do not get a copy of the enquiry then you will most likely not receive our reply either. Please check your 'Junk' and 'Deleted' email folders and SPAM filters within your email client. If you still can not find any emails from us and you are a member then to go View copies of our emails.
Our New Zealand Support Centre is currently closed - outside our normal working hours. We're open from 08.00am to 04.00pm, Monday to Friday (Current time in New Zealand is 07:35:37 AM Wednesday 03rd of June) Email: support (at) homeofpoi (dot) com
6. Factory Sales
All orders should be made on our website. We are primarily an online order warehouse/despatch location and we do not have an actual physical shop available to the public. Most products are custom made for online orders within our strict manufacturing and packaging schedules.
Visitors: Regarding Covid-19, to protect our staff we have temporarily closed our facility and shop area to Visitors. All orders are to be made online.
7. Our postal address
Payments or correspondence can be posted to (postal address). Home of Poi Ltd PO Box 6271 Christchurch, 8442 New Zealand
Product returns or samples can be shipped to (street/courier address): Home of Poi Ltd 36A Sonter Road Christchurch, 8042 New Zealand