I ordered the wrong size.

We understand it can be difficult always to order the correct length.

Our support team is happy to help you at any stage to make sure the product you order is the correct size for you.

If you find the set you received is the wrong size, please contact our support team to help you.

Quite often, we have a simple solution to help you get the item adjusted or replaced. Most practice poi sets with nylon cords can be adjusted.

Fire poi with chain cords is non-adjustable. However, you can purchase new cords. Fire poi with chain can be adjusted shorter, and you can not lengthen them or make them longer without special links and connectors. Chain is available separately, or you can purchase new cords. Please click here to contact our support team.