30th July, 2024 Single Pro Lumi TrickStix - Rechargeable LED Devilstick Don't get shipped to Canada! "The shipping is an absolute nightmare.. I made my order on June 16th and am now arguing with home of poi and Canada post to see where it is on July 30th. I'm pretty sure I just wasted $160 ($40 duty+ cost of item) and am not happy at all. The customer service here went downhill big time!" Customer, Canada. [Verified Buyer] SILVER Member since Feb 2016
Reply from Home of Poi: "We’re sorry to hear about your experience. The package arrived in Canada a week after shipping, but further delays were caused by Canada Post. We promptly responded to customer inquiries within the given time frame.
We understand the frustration and apologize for any inconvenience caused.
Thank you for your feedback and patience."
★★★★★
★★★★★
24th July, 2024 Single Pro Lumi TrickStix - Rechargeable LED Devilstick Horrible customer service "This company has the worst customer service that I have ever come across. I have sent multiple emails requesting help but have been ignored. I want the item I have paid for which is in transit with no update for 9 days. But you won't even respond let alone follow up on where my order might be." Purethough, New Zealand. [Verified Buyer] BRONZE Member since Jul 2024
Reply from Home of Poi: "The customer first emailed us on July 22nd, and we replied on the same day. We received additional emails on July 23rd and 24th and responded on July 25th, confirming that the package had arrived in Auckland, New Zealand. Despite our efforts to reach out to the customer through phone and SMS, it seems they were not receiving our emails or messages.
The order was placed on July 10th, shipped on July 12th, and delivered on July 26th.
We did everything possible to assist this customer."
★★★
★★★★★
17th September, 2023 Single Pro Lumi TrickStix - Rechargeable LED Devilstick good but not great "I purchased the LED rechargeable devil stick set. The control sticks are just a shaft of plastic and not very usable. The Devilstick is kind of thick, but the LED is very cool. The only problem is that within a week of playing with these, the silicone flower part started coming apart. When I reached out to HomeofPoi, the response was use some double sided tape and see if that works with no offer to repair or replace it. Since then, the end cap that holds the LED cartridge has torn, so I have to tape the end up every time I recharge the LED cartridge. All that said, I can't find any LED devilsticks at a comparable price point, and these are still very fun to play with as devisticks and for twirling. I highly recommend the rechargeable ones over the battery ones if you can get them."
Reply from Home of Poi: "Our hassle-free 12-month warranty does cover defects and malfunctions, unfortunately, it doesn't extend to damages caused by accidental breakage or misuse. As such, we wouldn't be able to provide a replacement or repair under warranty in this instance.
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17th March, 2020 Juggle Dream - Picasso Flower Devil Sticks Set Exceeds Expectations "These are really very pretty in person, even more so than in the pictures. We ordered 1 of each color of the flower devil sticks for our family of 1 advanced, 1 intermediate, and 2 beginning devil stickers. They're a little narrower/lighter than sticks we've used previously which makes them easier for the kids but more advanced players could use extra heft of the higher level sticks. They arrived much quicker than I had anticipated which was great, too!" Mrslukoff, USA. [Verified Buyer] SILVER Member since Feb 2020