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Forums > Help! > Warranty??
Login/Join to ParticipateBRONZE Member
member
1 post
Location: USA
member
1 post
Location: USA
Posted:
I'm confused.. I was under the impression that PodPoi came with a lifetime warranty but now i can't seem to find anything about it. Am I wrong or does my PodPoi have a warranty?
I'm confused.. I was under the impression that PodPoi came with a lifetime warranty but now i can't seem to find anything about it. Am I wrong or does my PodPoi have a warranty?
SILVER Member
member
8 posts
Location: USA
member
8 posts
Location: USA
Posted:
Our podpoi replacement policy:
If any non-electronic part fails, we will replace it for free.
If the light capsule is defective/not working and not physically damaged (cracks or split shell or water damage), we will replace it for free.
If the light capsule is defective and physically damaged (cracked, split, water damage), we will replace it for $17.50/capsule + shipping and handling
Our podpoi replacement policy:
If any non-electronic part fails, we will replace it for free.
If the light capsule is defective/not working and not physically damaged (cracks or split shell or water damage), we will replace it for free.
If the light capsule is defective and physically damaged (cracked, split, water damage), we will replace it for $17.50/capsule + shipping and handling
SILVER Member
Member
1 post
Location: United Kingdom
Member
1 post
Location: United Kingdom
Posted:
I was also under this impression, at the time I spent a lot of money on these pod poi I thought it worth the extra for that peace of mind..... now I'm being told I'll have to buy replacement parts.
I've only used them for one charge and they've been stored for a while due to my health issues. Now I've come to charge them one is not working.
Very upset customer. I've always reccommended home of poi but this has really disappointed me.
I was also under this impression, at the time I spent a lot of money on these pod poi I thought it worth the extra for that peace of mind..... now I'm being told I'll have to buy replacement parts.
I've only used them for one charge and they've been stored for a while due to my health issues. Now I've come to charge them one is not working.
Very upset customer. I've always reccommended home of poi but this has really disappointed me.
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