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Low Rated Reviews for Service and support
Ordered by Lowest Rating FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
16th April, 2024
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
20th November, 2021
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
4th March, 2016
Service and support
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
Service and support
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
16th February, 2016
Service and support
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
Service and support
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
8th January, 2016
Service and support
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
Service and support
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
24th November, 2015
Service and support
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
Service and support
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
2nd October, 2015
Service and support
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
Service and support
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
22nd September, 2015
Service and support
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Service and support
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
14th September, 2015
Service and support
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
Service and support
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
8th September, 2015
Service and support
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
Service and support
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
4th September, 2015
Service and support
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
Service and support
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
15th August, 2015
Service and support
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA. [Verified Buyer]
BRONZE Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Service and support
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA. [Verified Buyer]
BRONZE Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
4th July, 2020
Service and support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
Service and support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
6th September, 2015
Service and support
broken pod poi
"When i received the pod poi in the mail, one of them didnt work. I tried to do a reset and it still wont work. What am i supposed to do?"
Johnnyboi6790jmc, USA. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Sorry to hear that you are having some trouble Johnny, can you please email our support team at support@homeofpoi.com and we can then help you further."
Service and support
broken pod poi
"When i received the pod poi in the mail, one of them didnt work. I tried to do a reset and it still wont work. What am i supposed to do?"
Johnnyboi6790jmc, USA. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Sorry to hear that you are having some trouble Johnny, can you please email our support team at support@homeofpoi.com and we can then help you further."
31st August, 2015
Service and support
Product Pro/Con
"I have bought these before, but had to buy a new pair because both the rubber ball broke and the metal attachments as well. I practiced for about 12 hours continuously with them the other day and by the end, the metal attachments were essentially broken and unfixable. Other than the attachments, the overall durability of the ball itself is quite good."
Peter, USA. [Verified Buyer]
SILVER Member since Jun 2015
Reply from Home of Poi: "Sorry to hear that you have had issues with the product, please email our support team for further assistance at support@homeofpoi.com"
Service and support
Product Pro/Con
"I have bought these before, but had to buy a new pair because both the rubber ball broke and the metal attachments as well. I practiced for about 12 hours continuously with them the other day and by the end, the metal attachments were essentially broken and unfixable. Other than the attachments, the overall durability of the ball itself is quite good."
Peter, USA. [Verified Buyer]
SILVER Member since Jun 2015
Reply from Home of Poi: "Sorry to hear that you have had issues with the product, please email our support team for further assistance at support@homeofpoi.com"
8th January, 2006
Service and support
Quick but not helpful
"I got immediate replies to every email I sent but each time the support team insisted that what I said wasn't possible and offered no options for replacement."
Los Angeles, USA. [Verified Buyer]
SILVER Member since Dec 2005
Reply from Home of Poi: "Customer said her unused fire poi chains had a stain or spot on them. The chains are high quality stainless steel and we suggested a quick wash would solve the problem"
Service and support
Quick but not helpful
"I got immediate replies to every email I sent but each time the support team insisted that what I said wasn't possible and offered no options for replacement."
Los Angeles, USA. [Verified Buyer]
SILVER Member since Dec 2005
Reply from Home of Poi: "Customer said her unused fire poi chains had a stain or spot on them. The chains are high quality stainless steel and we suggested a quick wash would solve the problem"
11th October, 2023
Service and support
Slow response time
"I wasn't getting any updates on my parcel for a week so attempted contact on several social media platforms. It took nearly a week to hear anything back but once they responded they were very kind and helpful."
Cfarkas95, USA. [Verified Buyer]
BRONZE Member since Sep 2023
Reply from Home of Poi: "The order was shipped within 24 hrs the tracking number was sent through email."
Service and support
Slow response time
"I wasn't getting any updates on my parcel for a week so attempted contact on several social media platforms. It took nearly a week to hear anything back but once they responded they were very kind and helpful."
Cfarkas95, USA. [Verified Buyer]
BRONZE Member since Sep 2023
Reply from Home of Poi: "The order was shipped within 24 hrs the tracking number was sent through email."
8th January, 2019
Service and support
Customer service
"Great customer service they helped me with everything I asked about my warranties"
Boskabrodie, USA. [Verified Buyer]
GOLD Member since Feb 2018
Service and support
Customer service
"Great customer service they helped me with everything I asked about my warranties"
Boskabrodie, USA. [Verified Buyer]
GOLD Member since Feb 2018
14th December, 2018
Service and support
Shipping
"Received order in great condition but a cautionary note that it does take at least 5 weeks to get to Canada. Hard to do last minute shopping. The items were a gift so cant wait to see her use them."
Leekimausten, Canada. [Verified Buyer]
SILVER Member since Nov 2018
Service and support
Shipping
"Received order in great condition but a cautionary note that it does take at least 5 weeks to get to Canada. Hard to do last minute shopping. The items were a gift so cant wait to see her use them."
Leekimausten, Canada. [Verified Buyer]
SILVER Member since Nov 2018
13th January, 2017
Service and support
Diabolo
"Great products. My boys have loved their triple-bearing diabolos and have got lots of use out of them. They are learning new tricks every day. Better than playing on the Ipad that's for sure!"
Diabolo Brothers, New Zealand. [Verified Buyer]
SILVER Member since Dec 2016
Service and support
Diabolo
"Great products. My boys have loved their triple-bearing diabolos and have got lots of use out of them. They are learning new tricks every day. Better than playing on the Ipad that's for sure!"
Diabolo Brothers, New Zealand. [Verified Buyer]
SILVER Member since Dec 2016
1st November, 2016
Service and support
Postage
"Order showed up a few days after the latest time quoted which meant I didn t have it for the event I bought the flow crystals for."
Stew Minhinnett, Australia. [Verified Buyer]
GOLD Member since Dec 2011
Service and support
Postage
"Order showed up a few days after the latest time quoted which meant I didn t have it for the event I bought the flow crystals for."
Stew Minhinnett, Australia. [Verified Buyer]
GOLD Member since Dec 2011
7th May, 2016
Service and support
Packaging was great and it
"Packaging was great and it arrived on a timely fashion but the string snapped the first time I used it."
Miranda, USA. [Verified Buyer]
BRONZE Member since Apr 2016
Service and support
Packaging was great and it
"Packaging was great and it arrived on a timely fashion but the string snapped the first time I used it."
Miranda, USA. [Verified Buyer]
BRONZE Member since Apr 2016
16th January, 2016
Service and support
Love these! But the video said swivels are sent on every set.
"I absolutely love these poi. My first contact set ever. Only thing is I thought I was getting a set with swivels in the ball handle as shown in the video. It forced me to learn tangles which feel way better. Also these poi feel SOLID while spinning. If you maintain momentum they feel like clubs. Tosses feel good."
Dylan, USA. [Verified Buyer]
BRONZE Member since Sep 2015
Service and support
Love these! But the video said swivels are sent on every set.
"I absolutely love these poi. My first contact set ever. Only thing is I thought I was getting a set with swivels in the ball handle as shown in the video. It forced me to learn tangles which feel way better. Also these poi feel SOLID while spinning. If you maintain momentum they feel like clubs. Tosses feel good."
Dylan, USA. [Verified Buyer]
BRONZE Member since Sep 2015
25th December, 2015
Service and support
Ninja's
"They look really cool and produce a nice light but they are terribly fragile"
Rick, USA. [Verified Buyer]
SILVER Member since Sep 2015
Service and support
Ninja's
"They look really cool and produce a nice light but they are terribly fragile"
Rick, USA. [Verified Buyer]
SILVER Member since Sep 2015
10th November, 2015
Service and support
Cricket
"The best stuff at the best price! Fast shipping! Great Communication! Great job! Thanks!"
Shawna, USA. [Verified Buyer]
SILVER Member since Jun 2015
Service and support
Cricket
"The best stuff at the best price! Fast shipping! Great Communication! Great job! Thanks!"
Shawna, USA. [Verified Buyer]
SILVER Member since Jun 2015
18th September, 2015
Service and support
OK BUT
"The service was good, delivery quick but the product was a little underwhelming. It was intended to be used as juggling balls, maybe this isn't the right product."
Joneswayn, Australia. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted in regards to this review and we are now working through what the issues are and how to resolve and help the customer."
Service and support
OK BUT
"The service was good, delivery quick but the product was a little underwhelming. It was intended to be used as juggling balls, maybe this isn't the right product."
Joneswayn, Australia. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted in regards to this review and we are now working through what the issues are and how to resolve and help the customer."
8th September, 2015
Service and support
im wait a spedition-- wen
"im wait a spedition-- wen cam i vote :)"
Andrea, Italy. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
Service and support
im wait a spedition-- wen
"im wait a spedition-- wen cam i vote :)"
Andrea, Italy. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
7th August, 2015
Service and support
7 color single poi strobe problem
"I ordered 7 color poi that strobe, fade, and change colors. one of them works fine, the other one stopped working after 2 days. I don't know why it wont turn on. the other one works good. so I am only 50% satisfied with my order."
Kenneth, USA. [Verified Buyer]
SILVER Member since Jul 2015
Service and support
7 color single poi strobe problem
"I ordered 7 color poi that strobe, fade, and change colors. one of them works fine, the other one stopped working after 2 days. I don't know why it wont turn on. the other one works good. so I am only 50% satisfied with my order."
Kenneth, USA. [Verified Buyer]
SILVER Member since Jul 2015
12th March, 2009
Service and support
Good Gear
"Good Gear Fast Shipping Great Service Cant Wait to Do Business Again"
Saint_mayhem, Australia. [Verified Buyer]
SILVER Member since Dec 2008
Service and support
Good Gear
"Good Gear Fast Shipping Great Service Cant Wait to Do Business Again"
Saint_mayhem, Australia. [Verified Buyer]
SILVER Member since Dec 2008
2nd July, 2008
Service and support
Service and Support
"Considering this was my first time ordering anything online... and i mean ANYTHING i would have to say that HoP did do a good job responding to my questions online. I would also like to add in that it was good to see that someone was willing to stand behind their products as well as HoP did. thank you and i'm in the middle of making my second order. keep up the good work"
Tyler Clark, Canada. [Verified Buyer]
SILVER Member since Feb 2007
Service and support
Service and Support
"Considering this was my first time ordering anything online... and i mean ANYTHING i would have to say that HoP did do a good job responding to my questions online. I would also like to add in that it was good to see that someone was willing to stand behind their products as well as HoP did. thank you and i'm in the middle of making my second order. keep up the good work"
Tyler Clark, Canada. [Verified Buyer]
SILVER Member since Feb 2007
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