Service and support  
4th September, 2015
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA.   [Verified Buyer]
SILVER Member since Oct 2012

Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
Service and support  
15th August, 2015
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA.   [Verified Buyer]
BRONZE Member since Jul 2015

Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."