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Latest Reviews for Service and support
Ordered by Newest FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
23rd October, 2024
Service and support
Never had an issue. Great communication
"Not had a problem with any items ordered and purchased. They are what they say they are and the quality has never been bad or poor. Any issues I have had I contacted the teams and it was sorted quickly, professionally and efficiently. You can't please everyone all the time but so far I have no complaints"
Sapphirekemshed44, United Kingdom. [Verified Buyer]
BRONZE Member since Sep 2024
Service and support
Never had an issue. Great communication
"Not had a problem with any items ordered and purchased. They are what they say they are and the quality has never been bad or poor. Any issues I have had I contacted the teams and it was sorted quickly, professionally and efficiently. You can't please everyone all the time but so far I have no complaints"
Sapphirekemshed44, United Kingdom. [Verified Buyer]
BRONZE Member since Sep 2024
9th July, 2024
Service and support
Bright LED poi
"Very happy with these Poi. Good weight, easily adjustable straps and solid attachment. Different functions look good."
Minyamba, Australia. [Verified Buyer]
BRONZE Member since Jun 2024
Service and support
Bright LED poi
"Very happy with these Poi. Good weight, easily adjustable straps and solid attachment. Different functions look good."
Minyamba, Australia. [Verified Buyer]
BRONZE Member since Jun 2024
16th April, 2024
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
14th March, 2024
Service and support
Home of Poi is the best choice
"At Home of Poi they have super nice customer service and deliveries are also made within the agreed time. When the package arrives everything is well packaged and all my products arrived intact. I will definitely order more from Home of Poi and I recommend everyone to buy his/her/their stuff here."
Info@eroticavictoria.com, Netherlands. [Verified Buyer]
BRONZE Member since Feb 2024
Service and support
Home of Poi is the best choice
"At Home of Poi they have super nice customer service and deliveries are also made within the agreed time. When the package arrives everything is well packaged and all my products arrived intact. I will definitely order more from Home of Poi and I recommend everyone to buy his/her/their stuff here."
Info@eroticavictoria.com, Netherlands. [Verified Buyer]
BRONZE Member since Feb 2024
21st January, 2024
Service and support
Disregard last! Had a tracking for a replacement!
"Disregard last support review. I had a tracking number in my texts odd since we d been talking over email but I got a replacement please delete the last support review."
Tim_m, USA. [Verified Buyer]
GOLD Member since Apr 2013
Service and support
Disregard last! Had a tracking for a replacement!
"Disregard last support review. I had a tracking number in my texts odd since we d been talking over email but I got a replacement please delete the last support review."
Tim_m, USA. [Verified Buyer]
GOLD Member since Apr 2013
5th January, 2024
Service and support
Fast service
"Arrived in timely manner, packaged very nice so nothing breaks, neatly wrapped Kevlar"
Chicagodan92, USA. [Verified Buyer]
BRONZE Member since Nov 2023
Service and support
Fast service
"Arrived in timely manner, packaged very nice so nothing breaks, neatly wrapped Kevlar"
Chicagodan92, USA. [Verified Buyer]
BRONZE Member since Nov 2023
11th October, 2023
Service and support
Slow response time
"I wasn't getting any updates on my parcel for a week so attempted contact on several social media platforms. It took nearly a week to hear anything back but once they responded they were very kind and helpful."
Cfarkas95, USA. [Verified Buyer]
BRONZE Member since Sep 2023
Reply from Home of Poi: "The order was shipped within 24 hrs the tracking number was sent through email."
Service and support
Slow response time
"I wasn't getting any updates on my parcel for a week so attempted contact on several social media platforms. It took nearly a week to hear anything back but once they responded they were very kind and helpful."
Cfarkas95, USA. [Verified Buyer]
BRONZE Member since Sep 2023
Reply from Home of Poi: "The order was shipped within 24 hrs the tracking number was sent through email."
28th September, 2023
Service and support
My favorites for so many reasons!
"I LOVE my LED poi, great with cords, fabulous with sock poi for beginners and as I live in a desert not likely to set a forest on fire. Fit easily in a pocket or backpack and easy to bring enough to share. Also love ultra poi with comet tails for daytime spinning. Best moving meditation and core workout that I know about. All about the Flow! Thank you Home of Poi!"
Alittlebird, USA. [Verified Buyer]
GOLD Member since Jun 2006
Service and support
My favorites for so many reasons!
"I LOVE my LED poi, great with cords, fabulous with sock poi for beginners and as I live in a desert not likely to set a forest on fire. Fit easily in a pocket or backpack and easy to bring enough to share. Also love ultra poi with comet tails for daytime spinning. Best moving meditation and core workout that I know about. All about the Flow! Thank you Home of Poi!"
Alittlebird, USA. [Verified Buyer]
GOLD Member since Jun 2006
14th August, 2023
Service and support
Fire Staff with 100mm wicks
"Prompt replies and friendly support"
Dorianwalt, New Zealand. [Verified Buyer]
BRONZE Member since Nov 2021
Service and support
Fire Staff with 100mm wicks
"Prompt replies and friendly support"
Dorianwalt, New Zealand. [Verified Buyer]
BRONZE Member since Nov 2021
13th July, 2023
Service and support
Great after sales service
"After ordering some wick head covers I received the wrong colors to what was ordered, the service when this was raised was fantastic. Speedy replies and a genuine desire to put the mistake right, when the correct stock could not be supplied a refund was ordered. This is really good service for when things haven t gone as planned, I will order from this company again based on good aftercare service."
Mdavid5485, United Kingdom. [Verified Buyer]
BRONZE Member since Jun 2023
Service and support
Great after sales service
"After ordering some wick head covers I received the wrong colors to what was ordered, the service when this was raised was fantastic. Speedy replies and a genuine desire to put the mistake right, when the correct stock could not be supplied a refund was ordered. This is really good service for when things haven t gone as planned, I will order from this company again based on good aftercare service."
Mdavid5485, United Kingdom. [Verified Buyer]
BRONZE Member since Jun 2023
27th June, 2023
Service and support
Much better
"Thank you for the help"
Littleartmeow, USA. [Verified Buyer]
BRONZE Member since Jun 2023
Service and support
Much better
"Thank you for the help"
Littleartmeow, USA. [Verified Buyer]
BRONZE Member since Jun 2023
8th April, 2023
Service and support
Juggling hat
"I live it and wear it everyday. 5 stars"
Fuuuuuckn, USA. [Verified Buyer]
BRONZE Member since Dec 2022
Service and support
Juggling hat
"I live it and wear it everyday. 5 stars"
Fuuuuuckn, USA. [Verified Buyer]
BRONZE Member since Dec 2022
5th March, 2023
Service and support
Elementos de Calidad
"Muy buena calidad.. especialmente los abanicos, tambi n la funda que compre.. y la manta blanca contra incendios es bien grande y es excelente! Muy contenta con todo! Gracias por su atenci n tambi n.. ya que atendieron a todas mis dudas antes de enviar mi pedido"
Camilabeatrizds32, USA. [Verified Buyer]
SILVER Member since Jan 2023
Service and support
Elementos de Calidad
"Muy buena calidad.. especialmente los abanicos, tambi n la funda que compre.. y la manta blanca contra incendios es bien grande y es excelente! Muy contenta con todo! Gracias por su atenci n tambi n.. ya que atendieron a todas mis dudas antes de enviar mi pedido"
Camilabeatrizds32, USA. [Verified Buyer]
SILVER Member since Jan 2023
23rd December, 2022
Service and support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
Service and support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
19th October, 2022
Service and support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
Service and support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
15th October, 2022
Service and support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
Service and support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
24th July, 2022
Service and support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
Service and support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
10th July, 2022
Service and support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
Service and support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
9th February, 2022
Service and support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
Service and support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
6th February, 2022
Service and support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
Service and support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
25th January, 2022
Service and support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
Service and support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
22nd January, 2022
Service and support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
Service and support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
20th November, 2021
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
19th April, 2021
Service and support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
2nd September, 2020
Service and support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
Service and support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
6th August, 2020
Service and support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
Service and support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
6th August, 2020
Service and support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
4th August, 2020
Service and support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
3rd August, 2020
Service and support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
Service and support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
31st July, 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
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All prices converted to United States dollars using XE.com